BCM Shops knows that you value the privacy of your personal information and we appreciate your trust. This section describes our privacy policy. By visiting BCM Shops, you are accepting the practices described in this Privacy Notice.
How we use the information we collect
At BCM Shops, we are committed to providing you with the best possible shopping experience, fulfilling your orders exactly as you've requested, and continuously improving our stores. In order to do this, we collect information that allows us to:
• Create your bcmshops.com account
• Process and track your orders
• Provide the services you request, including returns, exchanges and catalogue requests
• Contact you about the status of your orders
• Send you catalogues or promotional offers that we believe will be of interest to you
• Send you the BCM Shops Email Newsletter, if requested
• Identify your product and service preferences
• Customize our communications to you
• Provide information concerning product recalls or other information regarding products you have purchased
• Improve our merchandise selection and customer service
Information we share with others and your right to privacy
BCM Shops may contract with other companies to provide certain services such as credit card processing and shipping. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or sharing this information with any third party.
Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience so that the information you receive is more relevant to you. For example, we use cookies to:
• Remember what items are in your Shopping Bag
• Recognize you when you return to our Website
• Study how our customers navigate through our Web site and which products they request in site searches
If your browser is set to refuse cookies, please call us at 514-748-7693 to place your order.
We also use pixel tags – tiny graphic images – to tell us what parts of our Website you have visited and to measure the effectiveness of any searches you may perform on our site. Pixel tags also enable us to send you e-mail in a format that you can read and let us know when you have opened an e-mail message from us.
We also may contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with any third party.
How we use e-mail
When you provide us with your email address, we may send you e-mails necessary to process your order or respond to a request. For example, after you place an order at bcmshops.com, you will receive an e-mail confirmation. In most cases you will also receive an e-mail with package tracking information.
It is our intent to send you promotional e-mail (our Email Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.
Links to other sites
Occasionally we provide links on our Website to other sites that we think you will enjoy. These sites operate independently of BCM Shops and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or reviewing your information
To update your customer information (name, address, telephone number and e-mail address) please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of state of the art technologies and processes to protect our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase, request a catalogue or create an account on our Website, your transactional information is transmitted in a safe, encrypted format.
Privacy of children on our Website
Our Website is not intended for use by children under the age of 10, and we do not knowingly collect personal information from children under the age of 10.
Policy changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Website. We encourage you to review our privacy policy periodically.
Questions or comments?
If you have any questions or comments or require assistance, please contact us at 514-748-7693 or via e-mail at info@bcmshops.com
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